Shipping policy
Shipping Policy
We ship to addresses within the United States. At this time we do not offer international shipping.
Processing time Orders are processed within 1 to 2 business days. Orders placed on weekends or holidays are processed on the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
Shipping rates and delivery estimates
- Standard shipping: $8.00, typically arrives in 3 to 7 business days after processing
- Express shipping: $15.00, typically arrives in 1 to 3 business days after processing
- Free standard shipping is available on qualifying orders
Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays can affect arrival times.
Tracking your order Once your order ships, you'll get an email with a tracking number. Please allow up to 48 hours for tracking information to update.
Lost, delayed, or damaged packages If your tracking shows delivered but you haven't received your order, please check with your household and neighbors first, then contact us within 7 days and we'll help investigate with the carrier. If a package arrives damaged, email us photos of the item and packaging and we'll make it right.
Incorrect addresses Please double check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided at checkout, though we'll do our best to help if you reach out before the order ships. We are not responsible if a package shows as delivered, but cannot be found at your delivery location. We will assist in filing an insurance claim with the carrier for any potentially stolen packages.
Questions? Contact us at victoria@frillhouse.com and we'll get back to you within 1 to 2 business days.